Customer support: enquiries@surrylane.com.au
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Shipping & Delivery Information

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Shipping Rates and Details

Delivery

Please ensure you enter the correct delivery address as parcels which are returned to us as undeliverable will incur a re-dispatch fee. Postage charges paid for the original dispatch are not refundable.

Surry Lane only delivers to addresses and post office boxes within Australia.

Your parcel will be delivered by Australia Post and a tracking number will be supplied once payment for your item/items has been received. Parcels ship with 1-2 Business Days, usually we ship the very next day after the Paypal payment notification comes through for your order.

Postage charges paid for the original dispatch are not refundable.

Even though at Surry Lane, we take pride in the care we take with packing all of our internet, phone and mail orders, sometimes, accidents or errors happen. Notification of damaged, incorrect or missing products must be received by our Customer Service Department within 48 hours of your parcel being signed for. Should your parcel contain a damaged or faulty item, Surry Lane will provide instructions on how to return goods in an appropriate manner. These details can be obtained by sending an email with title "returns" to enquiries@surrylane.com.au.

The following charges are a guide for Standard Rate Delivery:

Our dispatch times are generally between 2 and 5 working days. However, if you request changes to be made to your order after it’s been placed, it may delay the dispatch date.

Destination

Small Parcel

(no larger than 22x16x12cm and under 500g)

Small to Medium Parcel

(no more than 3kg)

Medium Parcel

(no larger than 30x43x35cm)

Large Parcel

(no larger than 40x47x57cm or 65x37x24cm)

Extra Large Parcel*

(no larger than 60x47x57cm)

Sydney Metro $5 $7 $7 $7 $7
Regional NSW $5.50 $9.50 $9.50 $9.50 $9.50
ACT $5.50 $9.50 $9.50 $9.50 $9.50
Victoria $5.50 $11 $11 $11 $11
Brisbane $5.50 $11 $11 $11 $11
Regional Qld $5.50 $16 $16 $16 $16
Adelaide $5.50 $13 $13 $13 $13
Regional SA $5.50 $17 $17 $17 $17
Tasmania $5.50 $14 $25 $25 $25
Perth $5.50 $14 $25 $25 $25
Regional WA $5.50 $18 $30 $30 $30
NT $5.50 $19 $38 $38 $38

* Should the contents of your Shopping Cart exceed the dimensions of an Extra Large Parcel, your order will be packaged as two or more parcels and freight charges will be quoted accordingly. In the event that you place a very large order and our website is unable to calculate freight, you will be prompted to telephone us (02) 9476-8508 or email us at enquiries@surrylane.com.au for a freight quote.

Website Design by Gavin Webster @ Surry Lane, Theme Design & Development by the AlThemist.